Q1: Are you a manufacturer or trading company?
A: We are a certified silicone product manufacturer with 20+ years of expertise, handling full-process production from R&D to manufacturing in-house. Our 10,000m2 factory in Dongguan, China, is equipped with advanced facilities to ensure quality and efficiency.
Q2: How can we get samples?
A: We offer 1-3 free samples for quality verification. You only need to cover the shipping cost. Samples are dispatched within 24 hours after confirmation.
Q3: What is your production lead time?
A: Lead time varies by order size:* Samples: 1-3 days
* Small orders (≤1,000pcs): 15-20 days
* Bulk orders (>1,000pcs): 20-30 days
Expedited service available upon request.
Q4: What is your MOQ?
A:
* Standard products: 50pcs
* Customized designs: 200pcs (logo/color)
* Customized packaging: 500pcs
Flexible MOQ negotiable for long-term partnerships.
Q5: When can we get the quotation?
A: You'll receive a detailed quote within 12 hours after submitting inquiries. We prioritize urgent requests.
Q6: What is your after-sales policy?
A: We provide:
* 12-month warranty against material/process defects
* 24-hour response for issues (photos/video required)
* Free replacement or refund for qualified claims
Q7: What customization services do you offer?
A: Full customization support includes:
Logo printing (silkscreen/laser engraving)
Pantone color matching
Packaging design (boxes/bags)
Mold development (3D files accepted)
Design consultations available at no extra cost.
Q8: How do you ensure product quality?
A: Our 5-stage quality control system:
1. Material screening: SGS-certified silicone or other material
2. Production monitoring: Real-time defect detection
3. Pre-shipment inspection: AQL 2.5 standard
4. Third-party audits: Supported (SGS/BV/TUV)
5. Traceability: Batch code tracking